Summary

NMGB’s Customer Quality team exists to support the Dealer Network and our Sales and Aftersales field force in delivering a high and consistent level of Customer Satisfaction. The Apprentice role is at the heart of the team, responsible for timely and accurate reporting necessary to conduct this activity.

• This is a Level 4 apprenticeship, you need to have all the knowledge from a level 3 to apply and have experience.
• Quick Voice of Customer Sales & Aftersales Survey reporting Extract, compile and distribute weekly and monthly results, including performance trends.
• Mystery Shop Programme Support Maintain reporting dashboards to track dealer’s quarterly and monthly results. Develop new reporting to show performance trends, Mystery Shop & Google reviews to provide an overview of each Dealers’ customer quality performance.
• Email Validity Trend Analysis Report. Extract, compile and distribute monthly reports for Sales and Aftersales, used by field force and Sales & Marketing functions. This activity ensures we maximise customer data capture for marketing and customer behaviour insight as well as maximising survey reach.
• Benchmark New Car Buyer Satisfaction. Extract, compile, and present insight to highlight Nissan’s strengths and improvement opportunities in customer satisfaction compared with competitor automotive brands.
• Dealer Assessment and Coaching Programme support. Experts in dealer process and customer handling visit dealers struggling to provide consistently high levels of customer satisfaction. Provide reporting to highlight focus areas from our own data to the consultant to aid their diagnostic. Maintain and develop tracking of agreed action completion and Customer satisfaction results to see if it is working.
• The Nissan Customer Quality Apprentice role provides the opportunity to learn about dealer operations, performance management, and develop expertise in efficient reporting and latest data visualisation tools (e.g. Tableau).

Employment

Employer

We are the Sales & Marketing Headquarters for Nissan in the UK. It is our aim to ensure that the Nissan brand and product portfolio are successfully communicated in order for us to maintain our strong presence in the UK marketplace. To do this, we ensure that we achieve excellence throughout our sales operations & distribution in the UK, and deliver on our customer promises. Our key functions are Aftersales, Marketing, Network Development & Customer Quality and Sales; finally, our support functions are integral in enabling everyone to deliver their overall strategies. All our employees have the opportunity to gain great autonomy, experience, and international exposure in our stimulating, diverse, and dynamic environment. Our continued success is driven by our ability to produce high quality vehicles, at a competitive and accessible value and we want you to join us in defining how we shape the future of innovation in mobility, connectivity and electrification.

Training Provider

Training To Be Provided

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

• Data Analyst Level 4 apprenticeship standard.
• You will also receive full training and support from the Just IT.
• Apprenticeship team to increase your skills.
• Your training will include gaining a Level 4 Data qualification.

How To Apply

To learn more about this apprenticeship vacancy, and for instructions on how to apply, please view the vacancy on the GOV.UK Find An Apprenticeship Service.